Frequently asked questions about our services
Do you have any questions? Here you will find answers about our services, products, and placing an order with World of Bottles.
Questions about the shop and our products
World of bottles is your reliable partner if you:
- are looking for high-quality packaging solutions for food and cosmetics,
- rely on 20 years of market experience,
- need a diverse range of functional and aesthetically pleasing products,
- want to customise bottles and jars,
- appreciate attractive bulk discounts, and
- want to take advantage of personalised expert advice.
The search function in the World of bottles online shop is intuitive: click on the search field at the top of the website and enter the desired product or topic. Relevant results for your search query will appear immediately – choose from products, categories, guides, and recipes.
You can find the product number on the product page in the online shop, below the product name.
In our online shop, almost all products can be customised. On the product pages for bottles and jars, you will find a configurator suggesting suitable lids. You can choose the lid that best meets your requirements. With one click, you can add the selected lid to your basket along with the product.
We welcome honest reviews of our products and services. This helps us better understand your needs and continuously improve our offerings. To share customer experiences transparently, we use trust seals like Trusted Shops.
Questions about ordering
We encourage you to place your order through our online shop. It provides an overview of our entire range and many customisation options. Thanks to various categories and the practical search function, you can quickly and easily find the right jars, bottles, and accessories.
If you have questions about our products, special requests, or the availability of large quantities, please contact our customer service team.
In our online shop, we showcase all the products in our range. You can find the desired items through the various categories and filters or the search bar at the top of each page.
By clicking on the corresponding product image, you will be taken to the product detail page, which provides detailed information about the item, such as dimensions, basic shape, and printability. You can also customise most products on this page, choosing from various volumes, colours, lid types, and accessories. An additional advantage is the display of bulk prices if you wish to order larger quantities.
Once you have configured your products, add them to your basket in the desired quantity. You can then review the basket with the configured products or proceed directly to the checkout.
To complete your order (checkout), you have three options:
- Log in with your existing customer account.
- Create a new customer account.
- Order as a guest.
During the checkout process, you can adjust your billing and delivery address and choose from different payment and shipping methods. You will also receive an overview of your selected products before completing the order. Our team, in cooperation with our logistics partners, will take care of everything else.
If you have a voucher code for our online shop, you can redeem it easily during your order. Add the desired products to your basket and click on “Go to shoping cart”. Here, you will see the “Add a voucher” button. Click on it, enter your voucher code, and click “Apply.” The voucher will be redeemed once the order is completed.
As a consumer, you have the right to cancel your order within 14 days. Customised products, such as printed items, are excluded. Please note that in the event of cancellation, you are responsible for the return shipping costs.
Business customers are not entitled to a statutory cancellation period.
For more information on cancellations, please click here.
If the quality of the delivered goods does not meet your expectations, you can submit a complaint at any time. In the case of possible transport damage, our customer service team is here to help and will work with you to find a suitable solution.
The return shipping costs depend on the quantity and size of the items. As a rule, returns via post or parcel service are less expensive than returns of freight shipments. For detailed information about the conditions, please contact our customer service team.
Questions about your customer account
If this is your first time ordering from our online shop, please create a new customer account. This requires entering your first name, last name, email address, and postal address. You will also need to set a personal password. After registration, you will receive a confirmation email from us about your customer account.
If you are already a customer, please log in to your account using your registered email address and password.
In your customer account, you can update your details individually. Alongside personal information such as title, first name, last name, date of birth, and address, you can also change your email address and password in your personal profile. Your preferred payment methods and your status as a private or business customer can also be adjusted in your account.
If you forget your password, you can reset it on the login page of the customer portal. On the left-hand side, you will find the login option for customers. Click on the link "I forgot my password" next to the "Login" button. Then enter your registered email address and click "Send email".
You will then receive an email from us to reset your password. Click on the link in the message and create a new password. You can then use your customer account as usual.
Questions about customer service
You can find a lot of information about our products directly on the product detail pages in our online shop. Simply click on the product you are interested in from the overview to learn more about its size, shape, volume, colour, and compatible accessories.
If you need additional information, such as certificates of conformity or technical drawings, please contact our customer service team. Our team is also happy to handle enquiries about item availability or customisations. Together, we will find the ideal solution for your needs.
You can contact our customer service team at any time via email at [email protected] or through our contact form. If you would like to discuss your query directly with a service representative, please call us from Monday to Friday between 8:00 a.m. and 5:00 p.m. on +49 2623 6061856.
Questions from business customers
Yes, both private and business customers can place orders in our online shop. Your advantage as a business customer: once you log into your customer account, you will see our net prices.
Yes, you can register as a business customer in our online shop. Simply select the "Business" option during registration in our customer portal. To verify your registration, we require your name, address, company name, and VAT identification number.
- Over 2,500 products to suit every requirement
- Custom configurations thanks to a wide variety of shapes and lid options
- Short delivery times and express options – across Europe
- Custom printing – from just 50 pieces
- Neutral shipping packaging and pallet shipping
- Flexible quantity options: bulk discounts of up to 40 %
- Personalised expert advice for your questions
No, even as a business customer, you can place orders in our online shop starting from a quantity of one.
If you cannot find the desired selection, configuration, or bulk price in our online shop, please feel free to contact our customer service team. They will create a tailored offer for you.
In our online shop, you can benefit from attractive bulk discounts of up to 40 % off the individual price.
Purchasing on account is not available through our online shop. Please contact our customer service team for more information on this option.
If you would like to personally assess the quality or suitability of our products for your needs, you are welcome to request samples. Simply provide us with the desired item numbers via the contact form to order the appropriate samples.
